News & Updates

Freephone Lewisham Advice Line is open during Coronavirus restrictions

The Lewisham Advice Line remains open during our normal hours. Call 0800 231 5453
Monday to Friday, 9.30am – 12.30pm and 1.30pm to 4pm

The staff and volunteers at Advice Lewisham are committed to continuing to support our clients safely throughout the coronavirus pandemic.

Our freephone Lewisham Advice Line is fully up and running, and we are continuing to provide support over the phone. We are helping people to find the information they need to manage their enquiries, and we can arrange a limited number of longer telephone appointments with our advisors. We will prioritise these telephone appointments based on our ‘vulnerability’ critiera.

However, because of the restrictions currently in place, all our offices are closed, and we are not providing any face-to-face services. This is in order to protect our clients, our staff and volunteers from the risk of infection – and to play our part in fighting coronavirus.

We know these are challenging times for everyone. Our dedicated team of staff and volunteers have been working hard to maintain a service despite all the uncertainties caused by the pandemic. We are very grateful for the patience and consideration that our clients, staff and volunteers have shown as we have adapted our services to the current circumstances.

We will update our website with any further changes.

Stay safe – stay home.

During Volunteers’ Week 2020, @damienegan Mayor of Lewisham, has written an open letter to the thousands of residents that have decided to help our community and volunteered to support vulnerable, lonely and people at risk during the pandemic.

Peer Support in the Community Hub by our partners @blgmind supports mental health and wellbeing peer support groups in Lewisham and some surrounding areas providing free training, workshops, coaching events and small grants. Find out more:

Narayani is an experienced volunteer. She says: "I volunteer with Citizens Advice Lewisham because I like to help people and also to keep my grey cells active!"

#VolunteersWeek #TimeToSayThanks

We are recruiting Volunteer Telephone Assessors!

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