when you need
information
advice
support
talk to us
We provide information and advice via the Enquiry Line
Monday- Thursday: 9:00am-12:30pm & 1:30pm-5pm
So if you need support give us a call today.
We are currently only providing face-to-face services by appointment only.
Are you State Pension age, at least since the 25/5/2022? State Pension age is currently 66 years. Low Income? Struggling to make ends meet? Then claim Pension Credit now and qualify for an extra £326 Cost of Living Payment if you claim by the 18/8/2022. You must request backdating of your claim for 3 months.
The information service is provided by a partnership of local voluntary groups funded by Lewisham Council. Our team of qualified staff and certified volunteers will do their best to help you resolve the problems you are experiencing or try to signpost you to others that are better placed to assist.
The information service is provided by a partnership of local voluntary groups funded by Lewisham Council. Our team of qualified staff and certified volunteers will do their best to help you resolve the problems you are experiencing or try to signpost you to others that are better placed to assist.
We will listen to you and try to resolve your query on the phone. In some cases we may be able to book an appointment with an advisor.
The service is funded by Lewisham Council and delivered by voluntary organisations. It is free to local residents.
The advice line is open 9.30am-12.30pm and 1.30pm-4pm Monday to Friday. Callers usually wait less than 10 minutes. The lines are often less busy in the afternoons.
We can assist with a wide range of information and advice needs. These can include Benefits, Housing, Council Tax, Debt, Rent Arrears, Divorce, Consumer Goods (e.g. Mobile phone contracts), Employment, and Immigration.
You can get involved by: